This training experience was transformational! I improved on my communication skills, leadership skills & client interactions. This greatly improved the customer experience leading to reduced turnaround time by 60%. As a result of happy customers and referrals, I got to sign up 7 merchants within one month and significantly increased sales. Thank you. Delve Team!

The training equipped me on closing sales through a compelling call to action. I was recognized for becoming the top selling performer in my team. I also led the team in increasing the sales campaigns from 3 to 30 deals per week.

We finally got to established reduction of client processing time and built great relationships with internal customers. Claims processing has tremendously improved. I was able to process 17m for a client before the set target day- had promised to do so by Friday but the money was in their account by Wednesday.

Delve Training Limited facilitated organization-wide Customer Experience training for Chloride Exide staff in Kenya, Uganda, Tanzania & Zambia for 2 consecutive years. The client experience improved dramatically evidenced with a remarkable NPS of 86% and business growth of 863% in their key business unit.

Liberty Insurance had a phone etiquette rating of 62%; they invited Delve Training to facilitate organization-wide training on Customer Experience - the telephone etiquette rating went up to a remarkable 95% rating within one month. This lead to increased customer satisfaction and more cohesive relationships internally.